1.Q: What are your payment methods?
A: T/T,30% in advance,70% balance before delivery(Most of customers choose)
Western Union(for small amount only).
Money Gram(for small amount only).
2.Q: What is your warranty condition and how is your warranty claim procedure?
A.Warranty period is 12 months from delivery date or installation date. Warranty applies to machine system and parts, excluded wear and tear items such as light bulbs gaskets, wire shelves, etc.
B.Warranty does not cover any consequential damages, down time or other expenses directly or indirectly resulting from break down.
C.Warranty does not include units that are subjected to misuse, neglect, abuse, improper maintenance,improper installation, unauthorized alteration, damages during transportation, power surges, poor supply voltage, chemical damages, water damage, flood or other risks.
D.Topsen offers lifetime technical support and spare parts supply for our products. Within the warranty period, no cost necessary for spare parts if approved by us. After the expiration of the warranty, Topsen will also supply the spare parts with reasonable price.
3.Q: What is your MOQ?
A: Topsen accepts 1 unit as trial order.
4.Q:What is the delivery time?
A: It takes about 15~25 days usually after receipt of your deposit.
Pls check with us if available stock.
5. Q: Can I get Discount from buying your goods?
A: As everybody knows that the price depends on the quantity. We will automatically making discount to our regular customer.
6. Q: How can you send the equipments to my country?
A: We can arrange shipment to the destination port for you, as we have cooperated with experienced forwarding agents. We can quote you competitive freight cost.
7.Q: How about customization?
A: ODM/OEM business partner will be warmly welcome.Pls consult with us for more details.
8.Q: Customer Service:
A: Please contact us any time when you have questions or problems upon our products.
Your inquiry will be replied within 24 hours.